Return Policy

Return Policy for Starlit Lightz

Effective as of October 5th, 2023

At Starlit Lightz, we value our customers and aim to ensure satisfaction with every purchase. However, we understand that sometimes a product may not be what you expected. If that happens, here’s our return policy:

1. Order Cancellation

If you wish to check if it's possible to cancel your order, please reach out to us immediately at support@starlitlightz.com with your order number and request for cancellation.

2. Return Period

• You have 30 days from the date of purchase to return any product(s).
• Refunds cannot be offered after 30 days from the purchase date.
• The order date can be identified from the email confirmation you received upon the initial purchase.

3. Return Eligibility

To be eligible for a return, the item(s) must be in an unused, new condition and in their original packaging.

4. How to Process a Return

By initiating a return, you acknowledge that you have read our entire Return Policy and understand its terms.

To process a return:

• Email support@starlitlightz.com.
• Please include the order number and the reason for the return in the email.

Note: Original shipping fees are non-refundable, and the cost of the return shipping label is the responsibility of the customer.

Thank you for choosing Starlit Lightz. We’re here to help ensure that your shopping experience is as seamless and positive as possible. If you have any further questions regarding our return policy or require additional assistance, don't hesitate to contact us at support@starlitlightz.com.